Sales, Delivery & Returns

Order requests and acceptance

Adding items to your basket does not reserve stock. Submitting the basket sends us an order request; it does not create a confirmed order or an obligation to pay.

We’ll contact you to confirm availability, delivery or collection arrangements and payment. A contract is formed only when Beyond The Clouds confirms that it accepts your order. An acknowledgement that we have received your request is not acceptance of the order.

We may decline a request if an item is unavailable, information is incorrect, an age restriction cannot be satisfied or we are otherwise unable to fulfil it.

Availability

Products shown on the website are subject to availability, which may change before we respond to your request. We’ll confirm availability before completing the order. If an item is unavailable, we’ll let you know and no payment will be taken for it.

Prices and payment

Website prices are in pounds sterling (GBP). Your basket total uses the current listed prices. No payment is taken through the website; we’ll confirm the final order details and payment arrangements separately.

Any delivery charge will be confirmed before you are committed to the order.

Delivery and collection

We’ll agree delivery or collection arrangements with you and confirm any delivery charge before completing the order. Collection may be available by prior arrangement where appropriate.

Delivery times are estimates unless we specifically agree otherwise. Please provide accurate contact and delivery information so we can make the arrangements with you.

Cancellation rights

For qualifying distance sales to consumers, you generally have the right to cancel without giving a reason up to 14 days after the day you receive the goods. Where items in one order arrive separately, the period generally runs from receipt of the last item.

To cancel, contact us using the details below and clearly state that you wish to cancel your order.

This cancellation right may not apply to certain goods or circumstances where UK consumer law provides an exemption. Any exemption applies only as permitted by law.

Returns

Please contact us before returning goods so we can explain the return arrangements. Unless we agree to collect them, cancelled goods should be sent back without undue delay and normally within 14 days after the day you tell us you are cancelling.

You may be responsible for return postage where the law permits. We’ll confirm any return-postage responsibility before you are committed to the order. Refunds, including any delivery charges that must be refunded, will be handled in accordance with applicable UK consumer law.

Faulty or incorrect goods

Your statutory consumer rights are not affected by our cancellation and returns information. Please contact us if goods are faulty, damaged, not as described or incorrect. We’ll arrange an appropriate remedy in accordance with UK consumer law.

Age-restricted products

Some products may only be supplied to customers aged 18 or over. Where a product is marked 18+, we require satisfactory age verification before completing the sale. This takes place as part of our later manual order process.

We may refuse or cancel the order if age cannot be satisfactorily verified. Payment for an age-restricted item must not be completed until the required verification is complete.

Contact us about an order

For an order enquiry, cancellation or return, email scott@btcparagliding.co.uk or call 07775 681 913. Please include your order reference if you have one.

Our company details and information about how we use your details are on our Privacy & Legal page.